Application Management Services
AMS Solutions
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Application Management Services (AMS) Highlights
- AMS operational support (Ongoing/Changing business needs)
- Break Fixes (Code/Configuration changes)
- Business enhancements (New Feature / Functionality)
- System admin tasks
- Report enhancements
- On-going User training
- Weekly/Monthly/Quarterly status reports
- Third party system integration
- Time & Material
- Fixed Hours Per Month
- Ticket Based
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RESOLUTIONSLAs
- P1 (Critical) — 4 Clock Hours
- P2 (High Priority) — 8 Clock Hours
- P3 (Medium Priority) - 8 Biz Hours
- P4 (Low Priority) — 24 Biz Hours
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Support Models
- 24 X 7 X 365 Follow the sun approach
- Global support model - On Shore, Near Shore, Off-Shore
- Net. Java, Al, ML, loT Development capabilities
- OTRS ticketing tool